High-speed rail (HSR) has become an essential mode of public transportation in China and
is likely to remain so for the foreseeable future. To promote the development of the HSR …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Ensuring a high level of customer satisfaction with public transport is a key objective for
transit agencies wishing to maintain and/or increase service uptake. Importance …

COVID-19 has been associated with a decline in public transport ridership in many cities.
However, the impact of the pandemic on passenger perceptions of public transport …

The most critical concern to the public transportation service is the low number of ridership.
The lack of enthusiasm to use public transportation is because the passengers were not …

Finding ways to improve the service quality and consequently attract more passengers is a
major concern for public transit officials worldwide. Given the fact that there is a glaring …

Every mode of passenger transport plays an important, strategic role in the lives of a
country's people, its economy, its global business, and its tourism. In today's competitive …

Many studies have analyzed the relationship between service quality, satisfaction and
behavioral intentions or loyalty in the field of public transport. Yet despite growing interest …

Irrefutable evidence attributes environmental challenges, such as air and noise pollution, to
unsustainable transportation, especially in urban settings. In this context, urban public …

Mobile phone use while driving presents significant risks, potentially leading to injury or
death through distracted driving. Using a case study of Vietnam, this research aimed to …