[HTML][HTML] What factors contribute to the acceptance of artificial intelligence? A systematic review

S Kelly, SA Kaye, O Oviedo-Trespalacios - Telematics and Informatics, 2023 - Elsevier
Artificial Intelligence (AI) agents are predicted to infiltrate most industries within the next
decade, creating a personal, industrial, and social shift towards the new technology. As a …

[HTML][HTML] Artificial intelligence-based decision-making algorithms, internet of things sensing networks, and deep learning-assisted smart process management in cyber …

M Andronie, G Lăzăroiu, M Iatagan, C Uță… - Electronics, 2021 - mdpi.com
With growing evidence of deep learning-assisted smart process planning, there is an
essential demand for comprehending whether cyber-physical production systems (CPPSs) …

Understanding the user satisfaction and loyalty of customer service chatbots

CL Hsu, JCC Lin - Journal of Retailing and Consumer Services, 2023 - Elsevier
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

The roles of trust, personalization, loss of privacy, and anthropomorphism in public acceptance of smart healthcare services

K Liu, D Tao - Computers in Human Behavior, 2022 - Elsevier
AI-based smart healthcare services are emerging as promising tools to improve efficiency
and effectiveness of healthcare service delivery. This study aimed to examine the roles of …

Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention

M Song, X Xing, Y Duan, J Cohen, J Mou - Journal of Retailing and …, 2022 - Elsevier
In the digital environment, chatbots as customer service agents assist consumers in decision
making. Based on the computers-are-social-actors paradigm, this study examines the …

[HTML][HTML] Deep learning-assisted smart process planning, robotic wireless sensor networks, and geospatial big data management algorithms in the internet of …

G Lăzăroiu, M Andronie, M Iatagan… - … International Journal of …, 2022 - mdpi.com
The purpose of our systematic review is to examine the recently published literature on the
Internet of Manufacturing Things (IoMT), and integrate the insights it configures on deep …

[HTML][HTML] The role of the human-robot interaction in consumers' acceptance of humanoid retail service robots

CS Song, YK Kim - Journal of Business Research, 2022 - Elsevier
Abstract The Retail Service Robot (RSR) is a humanoid robot that uses AI service
automation to provide customized shopping assistance. Based upon Computers-Are-Social …

Artificial intelligence-based decision-making algorithms, Internet of Things sensing networks, and sustainable cyber-physical management systems in big data-driven …

G Lazaroiu, A Androniceanu, I Grecu, G Grecu… - Oeconomia …, 2022 - ceeol.com
Research background: With increasing evidence of cognitive technologies progressively
inte-grating themselves at all levels of the manufacturing enterprises, there is an …

Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants

ECX Aw, GWH Tan, TH Cham, R Raman… - … Forecasting and Social …, 2022 - Elsevier
Artificial intelligence is disrupting the retail industry. Digital voice assistants as one of the
most popular AI technologies are poised to revolutionize consumers' shopping journeys yet …

[HTML][HTML] Remote big data management tools, sensing and computing technologies, and visual perception and environment mapping algorithms in the Internet of …

M Andronie, G Lăzăroiu, OL Karabolevski… - Electronics, 2022 - mdpi.com
The purpose of our systematic review was to inspect the recently published research on
Internet of Robotic Things (IoRT) and harmonize the assimilations it articulates on remote …