This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …

Purpose This study aims to investigate the consumer acceptance of robots in hotels before
and after COVID-19, with a specific emphasis on whether COVID-19 had a significant effect …

Despite the documented benefits of Artificial Intelligence (AI) to the service industry, the
service employees' fear of being replaced by AI continues to be a major concern as we …

In the present paper, we report the findings of a qualitative survey study of 195 Finnish 5th
and 6th grade students' pre-instructional conceptions of artificial intelligence (AI). An …

This study identified the research trends and intellectual structure of chatbots, through
chatbot-related articles to suggest a future research agenda. Systematic literature reviews …

As chatbots gain widespread adoption in online customer service, optimizing their inherent
value and enhancing customer satisfaction emerges as an indispensable concern …

Artificial intelligence (AI) applications in the market have become a buzzing trend. The
current research proposed that consumers feel less empathy toward AI (vs. human) …

Social development organizations increasingly employ artificial intelligence (AI)-enabled
tools to help team members collaborate effectively and efficiently. These tools are used in …

The question of how artificial intelligence (AI) systems shape consumer behavior has
attracted strong interest from HCI scholars and business practitioners. The current study …

The growing interest in intelligent automation adoption and development in tourism presents
many potential solutions for sustainable tourism issues. To map the current landscape of …