According to the computers are social actors (CASA) paradigm, a dominant theoretical
framework for research on human–computer interaction, people treat computers as if they …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

The Metaverse, characterized as an interactive and immersive 3D virtual world, is widely
recognized for its considerable potential across a range of industries. However, the long …

Conversational robots powered by artificial intelligence (AI) are intensively implemented in
the insurance industry. This paper aims to determine the current level of acceptance among …

Conversational robots (chatbots) are currently an extended Insurtech that is widely used to
enable policyholders' communication with insurance firms. This paper analyses customers' …

The definition and dimensions of interaction are changing as artificial intelligence (AI)
technologies advance. Drawing on the mind perception theory (MPT), the authors conducted …

Artificial intelligence (AI)-enabled voice assistants (VAs) are transforming firm-customer
interactions but often come across as lacking empathy. This challenge may cause business …

There is an emerging interest in examining user attitudes towards voice assistants (VAs);
however, there is limited research on how user attitudes are formulated in different contexts …

Nowadays, end users can create routines for Amazon Echo and Google Nest devices using
a companion app (Amazon Alexa and Google Home, respectively) running on smartphones …

This study delves into Human–Computer Intelligent Interaction (HCII), a burgeoning
interdisciplinary field that builds upon traditional Human–Computer Interaction (HCI) by …