[HTML][HTML] From moon landing to metaverse: Tracing the evolution of Technological Forecasting and Social Change

S Kraus, S Kumar, WM Lim, J Kaur, A Sharma… - … Forecasting and Social …, 2023 - Elsevier
Abstract Technological Forecasting and Social Change (TFSC) is one of the most prominent
journals to focus on the methodologies and practices of technological forecasting and …

[HTML][HTML] Evolution of artificial intelligence research in Technological Forecasting and Social Change: Research topics, trends, and future directions

YK Dwivedi, A Sharma, NP Rana, M Giannakis… - … Forecasting and Social …, 2023 - Elsevier
Artificial intelligence (AI) is a set of rapidly expanding disruptive technologies that are
radically transforming various aspects related to people, business, society, and the …

Source credibility and emotions generated by robot and human influencers: the perception of luxury brand representatives

P Baudier, E de Boissieu, MH Duchemin - Technological Forecasting and …, 2023 - Elsevier
Social Robots are increasingly encroaching into our daily lives by interacting with humans
on the Internet. Luxury brands use Social Media Influencers to create brand awareness and …

How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model

Y Xie, K Zhu, P Zhou, C Liang - Computers in Human Behavior, 2023 - Elsevier
With the development of artificial intelligence technology, the application of
anthropomorphism has been established as a good design principle. However, the …

Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction

M Song, J Du, X Xing, J Mou - Electronic Commerce Research and …, 2022 - Elsevier
The application of artificial intelligence is considered essential to adapt to a new cycle of
industrial transformation and technological advancements in many fields and industries. The …

Drivers of privacy concerns when interacting with a chatbot in a customer service encounter

M Bouhia, L Rajaobelina, S PromTep… - International Journal of …, 2022 - emerald.com
Purpose This study aims to examine the antecedents of privacy concerns in the era of
artificial intelligence. Specifically, it focuses on the impact of various factors related to …

Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels

X Wu, Y Huo - Technological Forecasting and Social Change, 2023 - Elsevier
Abstract Service robots have become integral to the service industry in the context of
intelligent upgrading and transformation, both of which affect consumer evaluations of their …

[HTML][HTML] A Southeast Asian perspective on hotel service robots: Trans diagnostic mechanics and conditional indirect effects

P Paraman, S Annamalah, S Chakravarthi… - Journal of Open …, 2023 - Elsevier
Previous studies have demonstrated how Europeans perceive service robots, but there is a
lack of empirical evidence for the same in Asians, particularly from cross-national studies …

The adoption of social robots in service operations: A comprehensive review

LP Vishwakarma, RK Singh, R Mishra, D Demirkol… - Technology in …, 2023 - Elsevier
A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …

Close encounters with the virtual kind: Defining a human-virtual agent coexistence framework

J Arsenyan, A Mirowska, A Piepenbrink - Technological Forecasting and …, 2023 - Elsevier
Virtual agent research has evolved into a substantial body of work, albeit one with a
fragmented structure and overlapping, and at times inconsistent, definitions and results. The …