Artificial intelligence (AI) and other AI-based applications are being integrated into firms'
human resource management (HRM) approaches for managing people in domestic and …

Abstract Workplace Artificial Intelligence (AI) helps organisations increase operational
efficiency, enable faster-informed decisions, and innovate products and services. While …

This mixed-method investigation proposes and empirically tests a human-Artificial
Intelligence (AI) relationship development model in the context of social chatbots. Utilizing …

The increasing adoption of AI chatbots in online shopping assistance, as a complement or
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …

Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …

This study proposes an intelligent knowledge-based conversational agent system
architecture to support customer services in e-commerce sales and marketing. A pilot …

Research background: This article discusses how artificial intelligence (AI) is affecting
workers' personal and professional lives, because of many technological disruptions driven …

Purpose Service robots are now an integral part of people's living and working environment,
making service robots one of the hot topics for service researchers today. Against that …

Friend, mentor, lover: does chatbot engagement lead to psychological dependence? | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Workplaces are increasingly adopting emotion AI, promising benefits to organizations.
However, little is known about the perceptions and experiences of workers subject to …