Trust in service robot: the role of appearance anthropomorphism
M Qin, S Li, W Zhu, S Qiu - Current Issues in Tourism, 2023 - Taylor & Francis
An increasing number of hotels and restaurants are using service robots as front-line
employees, yet the lack of consumer trust in service robots affects the service experience. To …
employees, yet the lack of consumer trust in service robots affects the service experience. To …
[PDF][PDF] Trust in Service Robot: the Role of Appearance Anthropomorphism
M Qin, S Li, W Zhu, S Qiu - 2023 - easychair.org
An increasing number of hotels and restaurants are using service robots as front-line
employees, yet the lack of customer trust in service robots affects the service experience. To …
employees, yet the lack of customer trust in service robots affects the service experience. To …
[引用][C] Trust in Service Robot: the Role of Appearance Anthropomorphism
M Qin, S Li, W Zhu, S Qiu - 2023 - easychair.org