The Study of Customers' Expectations and Real Experiences Using the Self-Service Kiosk

AR Zahari, E Esa, NHN Asshidin… - … Business Review: Int …, 2023 - dialnet.unirioja.es
Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …
被引用次数：2 相关文章

The Study of Customers' Expectations and Real Experiences Using the Self-Service Kiosk

AR Zahari, E Esa, NHN Asshidin… - International Journal …, 2023 - openaccessojs.com
Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …

The Study of Customers' Expectations and Real Experiences Using the Self-Service Kiosk

AR Zahari, E Esa, NHN Asshidin… - International Journal …, 2023 - openaccessojs.com
Purpose: This study examines the gap between residential customers' expected and real
experiences with self-service kiosks from the perspective of a major Malaysian electrical …