JA Douglas, R McClelland, J Davies… - The TQM …, 2009 - ingentaconnect.com
Purpose‐The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly …
L Sudbury-Riley - The TQM Journal, 2009 - papers.ssrn.com
Purpose–The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly …
[引用][C]Using critical incident technique (CIT) to capture the voice of the student
JA Douglas, R McClelland, J Davies… - TQM …, 2009 - Emerald Group Publishing, Limited