Statistical analysis of a telephone call center: A queueing-science perspective

L Brown, N Gans, A Mandelbaum, A Sakov… - Journal of the …, 2005 - Taylor & Francis
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …
被引用次数：1174 相关文章

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L Brown, N Gans, A Mandelbaum… - Journal of the …, 2005 - search.proquest.com
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L Brown, N Gans, A Mandelbaum, A Sakov, H Shen… - ideas.repec.org
A call center is a service network in which agents provide telephone-based services.
Customers that seek these services are delayed in tele-queues. This paper summarizes an …
[PDF] upenn.edu

[PDF][PDF] Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L Brown, N Gans, A Mandelbaum, A Sakov, H Shen… - 2004 - www-stat.wharton.upenn.edu
A call center is a service network in which agents provide telephone-based services.
Customers that seek these services are delayed in tele-queues. This paper summarizes an …

Statistical analysis of a telephone call center: A queueing-science perspective

L Brown, N Gans, A Mandelbaum, A Sakov… - Journal of the American …, 2005 - hub.hku.hk
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …

[引用][C] Statistical analysis of a telephone call center: A queueing-science perspective

L BROWN, N GANS, A MANDELBAUM… - Journal of the …, 2005 - pascal-francis.inist.fr
Statistical analysis of a telephone call center: A queueing-science perspective CNRS Inist
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Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L Brown, N Gans, A Mandelbaum, A Sakov… - Journal of the American …, 2005 - JSTOR
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …
[PDF] upenn.edu

[PDF][PDF] Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L BROWN, N GANS, A MANDELBAUM, A SAKOV… - 2005 - faculty.wharton.upenn.edu
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …
[PDF] columbia.edu

[PDF][PDF] Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

L BROWN, N GANS, A MANDELBAUM, A SAKOV… - 2005 - columbia.edu
A call center is a service network in which agents provide telephone-based services.
Customers who seek these services are delayed in tele-queues. This article summarizes an …

[引用][C] Statistical Analysis of a Telephone Call Center

L Brown, N Gans, A Mandelbaum, A Sakov… - Journal of the American …, 2005 - cir.nii.ac.jp