Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

S Chatterjee, SK Ghosh, R Chaudhuri - … Process Management Journal, 2020 - emerald.com
Purpose The purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …
被引用次数：127 相关文章

[引用][C] Knowledge management in improving business process: an interpretative framework for successful implementation of AI–CRM–KM system in organizations

S Chatterjee, SK Ghosh… - Business Process …, 2020 - ingentaconnect.com
PurposeThe purpose of this paper is to identify the critical success factors (CSFs) for AI-
integrated CRM system for better knowledge management (KM) in organizations to improve …