Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction

M Song, J Du, X Xing, J Mou - Electronic Commerce Research and …, 2022 - Elsevier
The application of artificial intelligence is considered essential to adapt to a new cycle of
industrial transformation and technological advancements in many fields and industries. The …
被引用次数：25 相关文章

Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction

M Song, J Du, X Xing, J Mou - 2022 - dl.acm.org
The application of artificial intelligence is considered essential to adapt to a new cycle of
industrial transformation and technological advancements in many fields and industries. The …