I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents

M Ashfaq, J Yun, S Yu, SMC Loureiro - Telematics and Informatics, 2020 - Elsevier
Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …
被引用次数：649 相关文章

I, Chatbot: modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents

M Ashfaq, J Yun, S Yu, S Loureiro - Telematics and Informatics, 2020 - ciencia.iscte-iul.pt
Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …