Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

E Park, J Kang, D Choi, J Han - Current Issues in Tourism, 2020 - Taylor & Francis
Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …
被引用次数：141 相关文章

Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

E Park, J Kang, D Choi, J Han - Current Issues in Tourism, 2020 - ideas.repec.org
Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …

Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews.

E Park, J Kang, D Choi, J Han - 2020 - cabidigitallibrary.org
Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …

Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

E Park, J Kang, D Choi, J Han - Current Issues in Tourism, 2020 - ingentaconnect.com
Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …

Understanding customers' hotel revisiting behaviour: a sentiment analysis of online feedback reviews

E Park, J Kang, D Choi, J Han - Current Issues in Tourism, 2020 - econpapers.repec.org
Customer retention has been one of the most recognized research issues in the service
industry. The next on the list is predicting customer behaviour or understanding customer …