Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches

J De Oña, R De Oña - Transportation Science, 2015 - pubsonline.informs.org
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
被引用次数：397 相关文章

Quality of service in public transport based on customer satisfaction surveys: a review and assessment of methodological approaches

J de Ona, R de Ona - Transportation Science, 2015 - go.gale.com
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

J de Oña, R de Oña - Transportation Science, 2015 - cir.nii.ac.jp
抄録< jats: p> The growth of literature in the field of quality of service in the public transport
(PT) sector shows increasing concern for a better understanding of the factors affecting …
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[HTML][HTML] Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

J de Oña, R de Oña - Transportation Science, 2015 - dl.acm.org
The growth of literature in the field of quality of service in the public transport PT sector
shows increasing concern for a better understanding of the factors affecting service quality …

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

J de Oña, R de Oña - Transportation Science, 2015 - JSTOR
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches.

J de Oña, R de Oña - Transportation Science, 2015 - search.ebscohost.com
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
[PDF] archive.org

[PDF][PDF] Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches

J de Oña, R de Oña - scholar.archive.org
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

J de Oña, R de Oña - Transportation Science, 2015 - econpapers.repec.org
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …

Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches

J de Oña, R de Oña - Transportation Science, 2015 - ideas.repec.org
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
[PDF] researchgate.net

[PDF][PDF] Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches

J de Oña, R de Oña - researchgate.net
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …