Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

SA Raza, A Umer, MA Qureshi, AS Dahri - The TQM Journal, 2020 - emerald.com
Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …
被引用次数：527 相关文章

Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

SA Raza, A Umer, MA Qureshi, AS Dahri - The TQM Journal, 2020 - ingentaconnect.com
PurposeThis study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

SA Raza, A Umer, MA Qureshi, AS Dahri - The TQM Journal, 2020 - emerald.com
Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …