Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service
To manage the trade-offs between exploration and exploitation, customer service
organizations typically choose a specific ambidexterity mode, such as structural separation …
organizations typically choose a specific ambidexterity mode, such as structural separation …
Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service
L Cao, S Sarkar, B Ramesh, K Mohan… - International Journal of …, 2024 - Elsevier
To manage the trade-offs between exploration and exploitation, customer service
organizations typically choose a specific ambidexterity mode, such as structural separation …
organizations typically choose a specific ambidexterity mode, such as structural separation …