Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

MS Farooq, M Salam, A Fayolle, N Jaafar… - Journal of Air Transport …, 2018 - Elsevier
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …
被引用次数：539 相关文章

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

MS Farooq, M Salam, A Fayolle… - Journal of Air …, 2018 - econpapers.repec.org
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

MS Farooq, M Salam, A Fayolle, N Jaafar… - Journal of Air Transport …, 2018 - ideas.repec.org
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach

MS Farooq, M Salam, A Fayolle, N Jaafar… - Journal of Air Transport …, 2018 - trid.trb.org
This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …