Impact of process visibility and work stress to improve service quality: Empirical evidence from Dubai retail industryimpact of process visibility and work stress to …

V Victoria - International Journal of Technology, Innovation and …, 2022 - journals.gaftim.com
Abstract Service quality improvement is the biggest challenge faced by many organizations
in the era of competition. Due to the advancement and customers' knowledge about product …

[PDF][PDF] IMPACT OF PROCESS VISIBILITY AND WORK STRESS TO IMPROVE SERVICE QUALITY: EMPIRICAL EVIDENCE FROM DUBAI RETAIL INDUSTRY

V Victoria - scholar.archive.org
Service quality improvement is the biggest challenge faced by many organizations in the era
of competition. Due to the advancement and customers' knowledge about product and …