An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

LY Leong, TS Hew, VH Lee, KB Ooi - Expert systems with applications, 2015 - Elsevier
There is a dearth of studies pertaining to the influence of SERVPERF on customer
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …
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An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

LY Leong, TS Hew, VH Lee, KB Ooi - Expert Systems with Applications …, 2015 - dl.acm.org
The study examines the effects of SERVPERF on customer satisfaction and loyalty. A
comparison between full service and low cost carriers is conducted. A predictive analytic …

An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline

LY Leong, TS Hew, VH Lee, KB Ooi - Expert Systems With Applications, 2015 - infona.pl
There is a dearth of studies pertaining to the influence of SERVPERF on customer
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …