[HTML][HTML] A machine learning based help desk system for IT service management
F Al-Hawari, H Barham - Journal of King Saud University-Computer and …, 2021 - Elsevier
A help desk system that acts as a single point of contact between users and IT staff is
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …
[PDF][PDF] A Machine Learning Based Help Desk System for IT Service Management
F Al-Hawari, H Barham - researchgate.net
A help desk system that acts as a single point of contact between users and IT staff is
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …
introduced in this paper. It utilizes an accurate ticket classification machine learning model to …