Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

JK Chen - The TQM Journal, 2024 - emerald.com
Purpose Effective total quality management (TQM) practices rely on the accurate
classification of critical success factors (CSFs). The impact matrix cross-reference …

Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

JK Chen - The TQM Journal, 2023 - emerald.com
Purpose Effective total quality management (TQM) practices rely on the accurate
classification of critical success factors (CSFs). The impact matrix cross-reference …

[引用][C] Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

JK Chen - The TQM Journal, 2024 - ingentaconnect.com
PurposeEffective total quality management (TQM) practices rely on the accurate
classification of critical success factors (CSFs). The impact matrix cross-reference …