[HTML][HTML] The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - Applied ergonomics, 2020 - pubmed.ncbi.nlm.nih.gov
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design.
T Ross, A May, SA Cockbill - Applied Ergonomics, 2020 - europepmc.org
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
[PDF][PDF] The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - Applied …, 2020 - pstorage-loughborough-53465.s3 …
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - Applied Ergonomics, 2020 - trid.trb.org
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, S Cockbill, A May - repository.lboro.ac.uk
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - 2020 - worldtransitresearch.info
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - Applied ergonomics, 2020 - safetylit.org
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
[PDF][PDF] The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, A May, SA Cockbill - Applied Ergonomics, 2020 - core.ac.uk
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …
[PDF][PDF] The personal and contextual factors that affect customer experience during rail service failures and the implications for service design
T Ross, S Cockbill, A May - repository.lboro.ac.uk
This paper: identifies personal and contextual factors that influence customer experience
when service failures occur in rail transport; what is being conveyed through that factor (eg …
when service failures occur in rail transport; what is being conveyed through that factor (eg …