Telephone call centers: Tutorial, review, and research prospects
N Gans, G Koole… - Manufacturing & Service …, 2003 - pubsonline.informs.org
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating sociotechnical systems in which the …
significant and growing. They are also fascinating sociotechnical systems in which the …
[PDF][PDF] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole, A Mandelbaum - 2003 - sistemas-humano-computacionais …
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating socio-technical systems in which the …
significant and growing. They are also fascinating socio-technical systems in which the …
Telephone Call Centers: Tutorial, Review, and Research Prospects.
N Gans, G Koole… - Manufacturing & Service …, 2003 - search.ebscohost.com
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating sociotechnical systems in which the …
significant and growing. They are also fascinating sociotechnical systems in which the …
[PDF][PDF] Commissioned Paper Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole… - MANuFActuRiNG & …, 2003 - faculty.wharton.upenn.edu
Commissioned Paper Telephone Call Centers: Tutorial, Review, and Research Prospects Page
1 Commissioned Paper Telephone Call Centers: Tutorial, Review, and Research Prospects …
1 Commissioned Paper Telephone Call Centers: Tutorial, Review, and Research Prospects …
[PDF][PDF] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole, A Mandelbaum - 2003 - scholar.archive.org
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating socio-technical systems in which the …
significant and growing. They are also fascinating socio-technical systems in which the …
Telephone call centers: tutorial, review, and research prospects.(Commissioned Paper)
N Gans, G Koole, A Mandelbaum - Manufacturing & Service …, 2003 - go.gale.com
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating sociotechnical systems in which the …
significant and growing. They are also fascinating sociotechnical systems in which the …
[PDF][PDF] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole, A Mandelbaum - 2003 - sistemas-humano-computacionais …
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating socio-technical systems in which the …
significant and growing. They are also fascinating socio-technical systems in which the …
[引用][C] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, GM Koole, A Mandelbaum - Manufacturing and Service …, 2003 - research.vu.nl
Telephone Call Centers: Tutorial, Review, and Research Prospects — Vrije Universiteit
Amsterdam Skip to main navigation Skip to search Skip to main content Vrije Universiteit …
Amsterdam Skip to main navigation Skip to search Skip to main content Vrije Universiteit …
[PDF][PDF] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole, A Mandelbaum - Manufacturing & Service Operations …, 2003 - math.vu.nl
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating socio-technical systems in which the …
significant and growing. They are also fascinating socio-technical systems in which the …
[PDF][PDF] Telephone Call Centers: Tutorial, Review, and Research Prospects
N Gans, G Koole, A Mandelbaum - Manufacturing & Service Operations …, 2003 - Citeseer
Telephone call centers are an integral part of many businesses, and their economic role is
significant and growing. They are also fascinating socio-technical systems in which the …
significant and growing. They are also fascinating socio-technical systems in which the …