Customer acceptance of AI in service encounters: understanding antecedents and consequences

AL Ostrom, D Fotheringham, MJ Bitner - Handbook of service science …, 2019 - Springer
In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-
specific AI applications. Because of the breadth and extent of AI applications, we limit our …
被引用次数：187 相关文章

Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences

AL Ostrom, D Fotheringham… - Handbook of Service …, 2018 - books.google.com
In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-
specific AI applications. Because of the breadth and extent of AI applications, we limit our …
[PDF] academia.edu

[PDF][PDF] Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences

AL Ostrom, D Fotheringham, MJ Bitner - Handbook of Service …, 2019 - academia.edu
In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-
specific AI applications. Because of the breadth and extent of AI applications, we limit our …

Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences

AL Ostrom, D Fotheringham, MJ Bitner - 2019 - Springer
In this chapter, we take a customer-centric view of narrow artificial intelligence (AI), or task-
specific AI applications. Because of the breadth and extent of AI applications, we limit our …