Service failures and recovery in hospitality and tourism: A review of literature and recommendations for future research

E Koc - Journal of Hospitality Marketing & Management, 2019 - Taylor & Francis
Service failures and recoveries have important implications for hospitality and tourism
businesses, not only due to general service characteristics of inseparability, heterogeneity …
被引用次数：161 相关文章
[PDF] researchgate.net

[PDF][PDF] Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research

E Koc - 2018 - researchgate.net
Service failures and recoveries have important implications for hospitality and tourism
businesses, not only due to general service characteristics of inseparability, heterogeneity …

Service failures and recovery in hospitality and tourism: a review of literature and recommendations for future research.

E Koc - 2019 - cabidigitallibrary.org
Abstract Service failures and recoveries have important implications for hospitality and
tourism businesses, not only due to general service characteristics of inseparability …