V Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Lu, Vinh Nhat, Jochen …, 2020 - papers.ssrn.com
1 Service Robots, Customers, and Service Employees: What Can We Learn from the Academic
Literature and Where are the Gaps? Vinh Page 1 1 Service Robots, Customers, and Service …