Dell's technical-support staff have the power to do more: Recruitment and training ensure quality customer service

T Bagga, G Khanna - Human Resource Management International …, 2014 - emerald.com
Purpose–This paper aims to describe how computer giant Dell recruits and trains its
technical-support staff. Design/methodology/approach–The paper reveals the competencies …
被引用次数：16 相关文章

Dell's technical-support staff have the power to do more: Recruitment and training ensure quality customer service

T Bagga, G Khanna - Human Resource Management International …, 2014 - emerald.com
Dell’s technical-support staff have the power to do more: Recruitment and training ensure
quality customer service | Emerald Insight Books and journals Case studies Expert Briefings …