Understanding the user satisfaction and loyalty of customer service chatbots

CL Hsu, JCC Lin - Journal of Retailing and Consumer Services, 2023 - Elsevier
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …
被引用次数：110 相关文章

Understanding the user satisfaction and loyalty of customer service chatbots

CL Hsu, JCC Lin - Journal of Retailing and Consumer …, 2023 - econpapers.repec.org
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

Understanding the user satisfaction and loyalty of customer service chatbots

CL Hsu, JCC Lin - Journal of Retailing and Consumer Services, 2023 - ideas.repec.org
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …