This research aims to analyze the relationship and the effects of the implementation of Total
Quality Management (TQM) practices on quality certification in services corporations and to …

The purpose of this research is to analyse the relationship between TQM (total quality
management) and quality certification in order to assess whether the TQM practices are …

The present study focuses on total quality management (TQM) implementation in service
companies. The purpose of the study is to determine the latent factors of the TQM practices …

Purpose–The purpose of the paper is to explore the impact of total quality management
(TQM) factors on performance dimensions of service companies. Design/methodology …

Recent research on the link between quality management practices and organization
performance, however, often finds contradictory outcomes. That is, quality procedures may …

There is no consensus among the research community about the relationship between ISO
9000 certification and total quality management (TQM). Some researchers suggest that ISO …

Many firms have started to realise the benefits of total quality management. In this respect,
quality management improves internal and external quality management performance. This …

For more than 30 years, Total Quality Management (TQM) has been recognized as strategic
for organizations worldwide. However, a significant number of Quality Management (QM) …

This paper presents an investigation of TQM implementation in the context of small and
medium enterprises (SMEs) ISO 9001: 2008 registered Brazilian companies. The applied …

Purpose–Despite all the studies carried out in order to analyze the impact of quality
management systems implementation and certification over companies' financial …