An Upshot of Artificial Intelligence on Customer Engagement in Banking

R Amudha - Complex AI Dynamics and Interactions in Management, 2024 - igi-global.com
Artificial intelligence (AI) provides foundation for stimulating intelligence of human process
by use of algorithms in a dynamic computing environment. These machine learning models …

Tomorrow's AI-enabled banking

AK Jaiswal, KB Akhilesh - Smart Technologies: Scope and Applications, 2020 - Springer
The dynamic nature of the financial needs of the customers at different junctures and the
hardships faced with the traditional methods of banking has led to transformation of the …

Artificial intelligence and personalized banking

SV Jaiwant - Handbook of Research on Innovative Management …, 2022 - igi-global.com
AI has begun making its presence felt in every industry and now across the financial
services industry as well. This chapter examines and presents the use of AI in banks for …

Pandemic-Induced Behavioral Change in Mobile Banking Adoption: An Opportunity for Indian Banking Industry for Embracing Artificial Intelligence

N Shankar, S Moid, F Beena, VK Shukla - … Intelligence: Select Proceedings …, 2023 - Springer
The present study aims at understanding and analyzing the COVID-19-induced behavioral
change spurting artificial intelligence (AI) adoption in Indian banking industry. The study has …

Banking on artificial intelligence

A Ebbage - Engineering & Technology, 2018 - ieeexplore.ieee.org
ARTIFICIAL INTELLIGENCE (AI) is the latest in a long line of technologies to play a part in
the digital transformation of the financial services industry The potential of this technology is …

Human-centred artificial intelligence in the banking sector

O Krishnaraj Arul, A Megargel - Journal of Digital Banking, 2023 - ingentaconnect.com
Changes in technology have shaped how corporate and retail businesses have evolved,
alongside the customers' preferences. The advent of smart digital devices and social media …

Elevating Banking Services: A Deep Dive into the Pervasive Influence of Artificial Intelligence on Operational Excellence and Customer Engagement

D Dogra, S Kumar - 2024 International Conference on Inventive …, 2024 - ieeexplore.ieee.org
Artificial intelligence will cause banking and financial institutions to reassess their business
models. AI will also lead to the launch of new goods and services and, most crucially …

[PDF][PDF] The Impact of Artificial Intelligence on Consumer Behavior in Banking Systems

A Marouani, L Chitandula, O Ivarlac… - … in the 21st Century, 2021 - old2.kgk.uni-obuda.hu
In the age of digitalization, applications of artificial intelligence have so far been introduced
in a wide range of fields. With its promising benefits, this burgeoning trend has proven to be …

The role of artificial intelligence in banking for leveraging customer experience

C Bhattacharya, M Sinha - Australasian Accounting, Business and …, 2022 - ro.uow.edu.au
Purpose: In light of digital advancements, banks need to create customer experiences that
strengthen loyalty and trust. For establishing a strong digital banking base, it is crucial for …

Artificial intelligence and machine learning: discovering new ways of doing banking business

P Mahapatra, SK Singh - Artificial intelligence and machine …, 2021 - taylorfrancis.com
In this chapter, we discuss the impact of artificial intelligence (AI) and machine learning (ML)
application on Finance with the principal focus on the banking sector, how AI affects …