Purpose The objective of this exploratory research is to investigate the role of Twitter in crisis
communication by analysing all the earthquake-related messages from local public …

The book focuses on the role of social media in emergency communication, adopting a
multidisciplinary approach. Two theoretical chapters offer a conceptual framework for …

Social media has changed the way public administrations face their strategic
communications, to the point that social media networks are considered even more effective …

The main goal of this paper is analysing how user's location, relative to the epicenter of an
earthquake, affects the different tweeting strategies adopted. For this purpose, we analyze a …

Post-disaster reconstruction (PDR) poses specific and complex challenges that government
agencies have to deal with. Existing crisis management and communication models as well …

As social media platforms have become vital means of communication, it has become
imperative for emergency managers and policy makers to understand how people are …

In this paper we examine the use of Twitter and Facebook in two dramatic earthquakes that
hit Italy: L'Aquila (in 2009) and Emilia (in 2012). Indeed, disasters disrupt everyday life and …

In this study, we investigate the communication behaviour in Twitter during the rise of a
corporate crisis. In September 2015, the emission scandal of Volkswagen (also known as …

We investigated Twitter communications by the media and institutions regarding two
emergency situations which had a major impact in Europe: the accident of Germanwings …

Purpose The purpose of this paper is to investigate the communication behaviour on Twitter
during the rise of a preventable corporate crisis. It aims to contribute to situational crisis …