This technical report explores the implementation of a new socio-technical work system in
an ERP software company serving the healthcare sector, by addressing a knowledge gap in …

Agile methodologies are sometimes adopted, with the assumption that benefits can be
attained by only using a set of best practices, which can sometimes work to a degree. In this …

This paper takes a cross-disciplinary view of the ontology of “business process”: how the
concept is treated in the IS research literature and how related concepts (with stronger …

One constitutional part of project management is the management of teams, their actions,
and their social mechanisms. Team processes, behavior, and agile practices used by team …

Research on improving the systems development processes has primarily focused on
mechanisms such as tools, software development methodologies, knowledge sharing and …

Maturity in software development is currently defined by models such as CMMI-DEV and
ISO/IEC 15504, which emphasize the need to manage, establish, measure and optimize …

Over two decades, we and other research groups have found that ethnographic and social
analyses of work settings can provide insights useful to the process of systems analysis and …

People rely on structures to make their worlds orderly. This chapter conceptually probes into
the problem of the differences between organizational structures deployed in traditional and …

Context: Technical excellence is a nebulous term in agile software development. This
vagueness is risky because it may lead to misunderstandings and to agile implementations …

The use of Agile practices is typically associated to a wide array of benefits for organizations.
This paper extends growing research on the 'dark'side of Agile by investigating the depletion …