Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older Adults

C Chen, ET Lifset, Y Han, A Roy, M Hogarth… - Proceedings of the 25th …, 2023 - dl.acm.org
While voice user interfaces offer increased accessibility due to hands-free and eyes-free
interactions, older adults often have challenges such as constructing structured requests …

Understanding barriers and design opportunities to improve healthcare and QOL for older adults through voice assistants

C Chen, JG Johnson, K Charles, A Lee… - Proceedings of the 23rd …, 2021 - dl.acm.org
Voice-based Intelligent Virtual Assistants (IVAs) promise to improve healthcare management
and Quality of Life (QOL) by introducing the paradigm of hands-free and eye-free …

Use of intelligent voice assistants by older adults with low technology use

A Pradhan, A Lazar, L Findlater - ACM Transactions on Computer …, 2020 - dl.acm.org
Voice assistants embodied in smart speakers (eg, Amazon Echo, Google Home) enable
voice-based interaction that does not necessarily rely on expertise with mobile or desktop …

Exploring the potential of voice interfaces for emerging technologies: opportunities and challenges

W Rogers, G Mois, K Blocker, R Mudar - Innovation in Aging, 2022 - academic.oup.com
Successful human-technology interactions require that people be able to communicate their
intentions to the technology. Emergent technologies such as virtual assistants, digital home …

Accessible voice interfaces

RN Brewer, L Findlater, JJ Kaye, W Lasecki… - Companion of the 2018 …, 2018 - dl.acm.org
Voice interfaces such as in-home and mobile digital assistants, mobile screen readers, and
chatbots are tools that can support communication, collaboration, and information seeking …

“Where is history”: toward designing a voice assistant to help older adults locate interface features quickly

JE Yu, N Parde, D Chattopadhyay - … of the 2023 CHI Conference on …, 2023 - dl.acm.org
Older adults often struggle to locate a function quickly in feature-rich user interfaces (UIs).
Mobile UIs not only pack a ton of features in a small screen but also get frequent updates to …

Voice technologies to support aging in place: opportunities and challenges

A Pradhan, A Lazar - Innovation in Aging, 2020 - ncbi.nlm.nih.gov
Technology to support aging in place has been a topic of interest. Research indicates that
older adults are increasingly using commercially available voice assistants in smart …

Studying exploration & long-term use of voice assistants by older adults

P Upadhyay, S Heung, S Azenkot… - Proceedings of the 2023 …, 2023 - dl.acm.org
While past research has examined older adults' voice assistant (VA) use, it is unclear
whether VAs provide enough value to sustain use when compared to technologies such as …

Swipe a screen or say the word: older adults' preferences for information-seeking with touchscreen and voice-user interfaces

S Coghlan, J Waycott, L Nui, K Caine… - Proceedings of the 33rd …, 2021 - dl.acm.org
Over a decade ago, the introduction of touchscreens greatly enhanced older adults' access
to information online. Today, voice-user interfaces (VUIs) promise a similar revolution …

Carehub: smart screen VUI and home appliances control for older adults

N Sun - Proceedings of the 22nd International ACM …, 2020 - dl.acm.org
While voice user interfaces (VUIs) are becoming promising tools for users to control home
appliances, the VUIs pose great challenges to the older adults. In this paper, I explored how …