Banks offer technology-based self-service banking such as mobile banking applications to
keep up with technological advancement. The usage of this application requires quality …

The purpose of this study is to investigate the influence of e service quality toward customer
satisfaction and customer loyalty in mobile banking services. At present, mobile technology …

Purpose–The purpose of this paper is to address, by integrating the self-service technology
(SST) adoption and technology acceptance models, the service quality of self-service …

The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …

Abstract Self Service Technology (SST) is a required feature in retail banking industry. The
interface facilitates communication between human and machine is important in our daily …

The purpose of this study is to examine the service quality in the mobile banking (m-
banking) context using different generic service quality scales, and to see which one is most …

This article aims to understand the association between service quality and customer
satisfaction to use mobile banking through structural equation model, because, Bangladesh …

Purpose–This paper aims to re‐examine the role of traditional service quality in an e‐
banking environment by providing a review of how traditional service quality perceptions …

Advances in technology coupled with increasing labour costs have caused service firms to
explore self-service delivery options. Although some studies have focused on self-service …

Purpose This study aims to measure the effect of customers' technology readiness and the
quality of electronic services on customer satisfaction. Design/methodology/approach The …