Several domain-specific assistants in the form of chatbots have conquered many
commercial and private areas. However, there is still a limited level of systematic knowledge …

Chatbots or Conversational agents are the next significant technological leap in the field of
conversational services, that is, enabling a device to communicate with a user upon …

Chatbots are intelligent conversational agents that can interact with users through natural
languages. As chatbots can perform a variety of tasks, many companies have committed …

Chatbots are programs that supply services to users via conversation in natural language,
acting as virtual assistants within social networks or web applications. Here, we review the …

This research study explores how chatbots can find a place in routine daily lives. Chatbot
development has increased while in many cases its purpose still remains loosely defined …

Users interact with chatbots for various purposes and motivations–and for different periods
of time. However, since chatbots are considered social actors and given that time is an …

Many organizations are pursuing the implementation of chatbots to enable automation of
service processes. However, previous research has highlighted the existence of practical …

The rapid diversification of chatbot technology, such as the emergence of large language
models and their incorporation into various technologies, necessitates a conceptual …

The vision of a compelling conversational interface is not easily attainable. We know that a
key success factor for chatbots and natural language user interfaces is how well they can …

This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis
(PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational …