A key insight in the literature on administrative burdens and exclusion is that they can be a
form of policy making by other means to disincentivize people's access to services, rights …

Most research on administrative burdens focuses on measuring their impact on citizens'
access to services and benefits. This article fills a theoretical gap and provides a framework …

The paper highlights the effects of AI implementation on public sector innovation. This is
explored by asking how AI-driven technologies in public decision-making in different …

Lipsky's (2010, cover blurb) Street-level bureaucracy is a '… a cautionary tale of how
decisions made by overburdened workers in underfunded government agencies translate …

Power, knowledge, income and opportunities are often unequally divided in societies. And
the relationship between public policies and such forms of inequality is extremely complex …

Organizations operate as the gateway to public benefits. They are formally authorized to
adjudicate claims, in the process interpreting and applying eligibility rules. Beyond their …

This paper presents an empirical study of automation in government digital systems.
Previous studies have found that automated systems are not suited to cover all citizens …

Bureaucracy is deeply implicated in the biopolitical regimes that create and render invisible
social waste—individuals classified as abnormal, deviant, or useless—in contemporary …

Prior to the EU resignation crisis (the fall of the Santer Commission in 1999), it had long
been argued that the European Commission was suffering from managerial 'overload'. The …

Gerald Garvey, a Princeton University professor, was employed by the Federal Energy
Regulatory Commission (FERC) as a consultant during the early and mid-1980s. He has …