An investigation of underlying dimensions of customers' perceptions of a safe hotel in the COVID-19 era: Effects of those perceptions on hotel selection behavior
This study focuses on the guests' perceptions of a safe hotel within the context of COVID-19.
Based on the principles of the Social Exchange Theory, it (1) explores the underlying …
Based on the principles of the Social Exchange Theory, it (1) explores the underlying …
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis
The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies
have suggested methods to retain customers. This study proposes hygiene management as …
have suggested methods to retain customers. This study proposes hygiene management as …
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …
The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective
This research responds to calls for research on the devastating impact of the Covid-19
pandemic on the hospitality industry by investigating how hotel managers are designing …
pandemic on the hospitality industry by investigating how hotel managers are designing …
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19
The COVID-19 pandemic has lead authorities from many countries to adopt crucial
protective measures such as wearing face masks, lockdowns and social distancing. The …
protective measures such as wearing face masks, lockdowns and social distancing. The …
Effects of COVID-19 on hotel marketing and management: a perspective article
Purpose This paper aims to discuss the effects of COVID-19 on hotel marketing and
management practices and outlines a three-pronged research agenda to stimulate …
management practices and outlines a three-pronged research agenda to stimulate …
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Purpose This study aims to gain an understanding of hotel experiences during the pandemic
by examining sentiments of guests posted online. Design/methodology/approach This paper …
by examining sentiments of guests posted online. Design/methodology/approach This paper …
Hosting in turbulent times: Hoteliers' perceptions and strategies to recover from the Covid-19 pandemic
V Herédia-Colaço, H Rodrigues - International Journal of Hospitality …, 2021 - Elsevier
This research examines hoteliers' perceptions and strategies in light of the Covid-19
pandemic and their predictions about an uncertain industry that has shifted attention to …
pandemic and their predictions about an uncertain industry that has shifted attention to …
Government and social trust vs. hotel response efficacy: A protection motivation perspective on hotel stay intention during the COVID-19 pandemic
Based on protection motivation theory (PMT), this study conceptualizes a research
framework to explain and examine customer intentions regarding hotel stays during the …
framework to explain and examine customer intentions regarding hotel stays during the …
Key factors driving customers' restaurant dining behavior during the COVID-19 pandemic
Purpose This study aims to identify key factors that affected US respondents' dining behavior
at restaurants during the midst of the COVID-19 pandemic. Design/methodology/approach …
at restaurants during the midst of the COVID-19 pandemic. Design/methodology/approach …