What makes you continuously use chatbot services? Evidence from chinese online travel agencies
Thanks to artificial intelligence, chatbots have been applied to many consumer-facing
applications, especially to online travel agencies (OTAs). This study aims to identify five …
applications, especially to online travel agencies (OTAs). This study aims to identify five …
Tourists' post-adoption continuance intentions of chatbots: integrating task–technology fit model and expectation–confirmation theory
Purpose Despite the proliferation of service chatbots in the tourism industry, the question on
its continuance intentions among customers has largely remain unanswered. Building on an …
its continuance intentions among customers has largely remain unanswered. Building on an …
Investigating customers' responses to artificial intelligence chatbots in online travel agencies: The moderating role of product familiarity
Y Zhu, R Zhang, Y Zou, D Jin - Journal of Hospitality and Tourism …, 2023 - emerald.com
Purpose This paper aims to examine how consumers' perceptions of artificial intelligence
(AI) chatbots influence individuals' cognitive and emotional states and their subsequent …
(AI) chatbots influence individuals' cognitive and emotional states and their subsequent …
“I am here to assist your tourism”: predicting continuance intention to use ai-based chatbots for tourism. does gender really matter?
B Zhang, Y Zhu, J Deng, W Zheng, Y Liu… - … Journal of Human …, 2023 - Taylor & Francis
AI-based chatbot, a typical product of human–computer interaction (HCI), is widely
employed by tourism service providers. However, there is a lack of research on the …
employed by tourism service providers. However, there is a lack of research on the …
I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents
Chatbots are mainly text-based conversational agents that simulate conversations with
users. This study aims to investigate drivers of users' satisfaction and continuance intention …
users. This study aims to investigate drivers of users' satisfaction and continuance intention …
Explaining policyholders' chatbot acceptance with an unified technology acceptance and use of technology-based model
J de Andrés-Sánchez, J Gené-Albesa - Journal of Theoretical and …, 2023 - mdpi.com
Conversational robots powered by artificial intelligence (AI) are intensively implemented in
the insurance industry. This paper aims to determine the current level of acceptance among …
the insurance industry. This paper aims to determine the current level of acceptance among …
How do AI-driven chatbots impact user experience? Examining gratifications, perceived privacy risk, satisfaction, loyalty, and continued use
This study examined how artificial intelligence (AI)-driven chatbots impact user experience. It
collected survey data from 1,064 consumers who used any chatbot service from the top 30 …
collected survey data from 1,064 consumers who used any chatbot service from the top 30 …
Determinants of customers' intention to use healthcare chatbots and apps in Bangkok, Thailand
T Sitthipon, S Siripipatthanakul… - … Journal of Behavioral …, 2022 - papers.ssrn.com
This study identifies the influence of performance expectancy, effort expectancy, social
influence, facilitating conditions, and trust on intention to use healthcare chatbots and apps …
influence, facilitating conditions, and trust on intention to use healthcare chatbots and apps …
What drives continuance intention to use a food-ordering chatbot? An examination of trust and satisfaction
Purpose Artificial intelligence (AI) customer service chatbots are a new application service,
and little is known about this type of service. This study applies service quality, trust and …
and little is known about this type of service. This study applies service quality, trust and …
New insights into consumers' intention to continue using chatbots in the tourism context
Several industries recognize the potential of Artificial Intelligence to complete tasks.
However, there is limited research on chatbots, and a gap in the research on what factors …
However, there is limited research on chatbots, and a gap in the research on what factors …