Financial service providers, especially insurance industry put maximum attention to the
customer retention while formulating any strategy or plan, while competitors are always …

This research aims at exploring the influence of a salesperson's selling behavior and
information disclosure on customers' trust, satisfaction and future interaction intention …

The goal of this article is to study the effective factors on the behavior change of customers in
selecting the insurance providing companies by use of their psychological traits. The role of …

Today, organizations seek to identify and apply effective methods and models for generating
LOYALTY. They seek to satisfy the customers beyond their own expectation and to achieve …

The primary objective of this article is to compare the influence of trust, commitment, and
conflict-handling on customer loyalty through the intervening role of Customer Relationship …

This study seeks to determine the effect of customer relationship management on customer
retention using customer satisfaction as a moderating variable. Companies are always …

BACKGROUND: Customer retention and management of customer churn are deemed as
among the most significant issues for businesses. Given the fact that customer churn is not …

This study has been developed and implemented with the aim of designing a model that
contains effective factors, dimensions, and consequences of intimacy between customers …

This research aims to determine the influence of the Marketing Mix, Service Quality and
Company Image directly on customer satisfaction and loyalty, as well as an indirect …

Although Ethiopia has huge population base and untapped insurance market the industry
faced a challenge of high customer churn rate. Customers are lapsed increaseingly from the …