From 'automation'to 'autonomy': the importance of trust repair in human–machine interaction

EJ De Visser, R Pak, TH Shaw - Ergonomics, 2018 - Taylor & Francis
Modern interactions with technology are increasingly moving away from simple human use
of computers as tools to the establishment of human relationships with autonomous entities …

Toward an understanding of trust repair in human-robot interaction: Current research and future directions

AL Baker, EK Phillips, D Ullman… - ACM Transactions on …, 2018 - dl.acm.org
Gone are the days of robots solely operating in isolation, without direct interaction with
people. Rather, robots are increasingly being deployed in environments and roles that …

Can you trust your robot?

PA Hancock, DR Billings… - Ergonomics in Design, 2011 - journals.sagepub.com
It is proposed that trust is a critical element in the interactive relations between humans and
the automated and robotic technology they create. This article presents (a) why trust is an …

Trusting automation: Designing for responsivity and resilience

EK Chiou, JD Lee - Human factors, 2023 - journals.sagepub.com
Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …

[PDF][PDF] The role of trust in human-robot interaction

M Lewis, K Sycara, P Walker - Foundations of trusted autonomy, 2018 - library.oapen.org
Robots and other complex autonomous systems offer potential benefits through assisting
humans in accomplishing their tasks. These beneficial effects, however, may not be realized …

A review on human–machine trust evaluation: Human-centric and machine-centric perspectives

B Gebru, L Zeleke, D Blankson, M Nabil… - … on Human-Machine …, 2022 - ieeexplore.ieee.org
As complex autonomous systems become increasingly ubiquitous, their deployment and
integration into our daily lives will become a significant endeavor. Human–machine trust …

The World is not Enough: Trust in Cognitive Agents

EJ de Visser, F Krueger, P McKnight… - Proceedings of the …, 2012 - journals.sagepub.com
Researchers have assumed a dichotomy between human-human trust (HHT) and human-
automation trust (HAT). With the advent of cognitive agents, entities that are neither machine …

Trust in automation

RR Hoffman, M Johnson, JM Bradshaw… - IEEE Intelligent …, 2013 - ieeexplore.ieee.org
This essay focuses on trust in the automation within macrocognitive work systems. The
authors emphasize the dynamics of trust. They consider numerous different meanings or …

Trusting intelligent machines: Deepening trust within socio-technical systems

P Andras, L Esterle, M Guckert, TA Han… - IEEE Technology …, 2018 - ieeexplore.ieee.org
Intelligent machines have reached capabilities that go beyond a level that a human being
can fully comprehend without sufficiently detailed understanding of the underlying …

[HTML][HTML] Three strikes and you are out!: The impacts of multiple human–robot trust violations and repairs on robot trustworthiness

C Esterwood, LP Robert Jr - Computers in Human Behavior, 2023 - Elsevier
Robots like human co-workers can make mistakes violating a human's trust in them. When
mistakes happen, humans can see robots as less trustworthy which ultimately decreases …