Returns and consumer fairness concerns put a huge pressure on manufacturers who sell
their products online. The optimal selling format and return freight strategy become …

In an attempt to encourage consumers to buy products online, many e-sellers buy return-
freight insurance (RI) for them (consumers are compensated for return-freight fees after …

Today, e-commerce retailers commonly operate in a dual-channel mode. Return freight
insurance (RFI) is an emerging measure to resolve online shopping disputes with product …

Under no-reason return policy in an online setting, online retailers must determine whether
to offer free shipping services when delivering products to consumers, and how to charge …

Consumers have recently become very concerned about the role of return-freight insurance
(RI) in the e-commerce platform, where it appears prior to making the online purchase …

In e-commerce, return-freight insurance (RI) has become a significant profit-enhancing tool
for e-sellers, which is used to compensate consumers for their return-freight fees. E-sellers …

In online purchases, customers often exhibit considerable hesitations due to quality
uncertainty and return freight fees. In response, online retailers may buy the return freight …

This paper studies the online shopping situation where retailer faces uncertain demand and
uncertain consumer valuations. We compare the suitability and effectiveness of two return …

Return shipping insurance (RSI) has been widely adopted by retailers on major online
platforms such as Taobao. com and JD. com to compensate online consumers for their …

Return shipping insurance (return insurance), as emerging insurance on many online
platforms (eg, Taobao. com and JD. com), develops rapidly in China over the past decade …