Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Service is an intangible …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Service is an intangible …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Service is an intangible …

The existence of very busy peak periods is a problem in itself for service marketing. Service
quality is the best matrix for evaluating consumer satisfaction in comparison between …

It is impossible to produce quality products and services without quality people and
processes. The existence of very busy peak periods is a problem in itself for service …

High consumer value creates customer loyalty. This is the basis for consumers to be able to
buy products or services from the same place repeatedly and not switch to other competing …

According to previous researchers, service is an activity organized by an organization
regarding the needs of consumers and will create a special impression. Quality is an …

The existence of very busy peak periods is a problem in itself for service marketing. Service
quality is the best matrix for evaluating consumer satisfaction in comparison between …

With good service, consumers will feel satisfied, thus service is very important in an effort to
attract consumers to use the products or services offered. Meanwhile, another definition …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …