Scholars and practitioners in the OB literature nowadays appreciate that emotions and
emotional regulation constitute an inseparable part of work life, but the HRM literature has …

Organizational behavior scholars have long recognized the importance of a variety of
emotion-related phenomena in everyday work life. Indeed, after three decades, the span of …

T he topic of emotional labor has received a great deal of attention within the organizational
sciences. Research in this area spans three decades, thousands of articles, and a growing …

Because our emotions are crucial determinants of how well we function in our personal and
professional lives, researchers from different perspectives have sought to understand how …

Employees need to regulate their own emotions as well as the emotions of others to
enhance the quality of interactions with their colleagues. How well this is achieved has …

Although many scholars and practitioners articulate the importance of managing employee
emotions in service-based organizations, research related to the intricacies surrounding …

Emotion regulation at work has been receiving an increasing amount of research attention in
the literature over the past two decades. The management literature has focused primarily …

This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first …

Emotion regulation is currently a hot topic in organizational behavior, but the interest in the
role of emotion regulation at work is relatively recent. The goal of this chapter is to review …

Although the experience of work is saturated with emotion, research has generally
neglected the impact of everyday emotions on organizational life. Further, organizational …