This paper explores the current state and the potential adoption of service automation and
robots by tourist, travel and hospitality companies. Despite the huge advancements in social …

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence
and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …

The service sector is changing drastically due the use of robotics and other technologies,
such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics …

Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

The technological advances in artificial intelligence and robotics allow the massive
introduction of service robots by travel, tourism and hospitality companies. While research …

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …

There is a growing need in the tourism and hospitality literature to harmonise service robots
and artificial intelligence's (AI) meaning and foundations, while also offering guidance on …

Companies from the travel, tourism and hospitality industry have started adopting robots,
artificial intelligence and service automation technologies (RAISA) in their operations. Self …

The adoption of service robots by both hospitality companies and end consumers raises
many questions regarding how companies will adapt to this new technology. The paper …

This is the very first book that focuses on robots, artifical intelligence and automation
technologies (RAISA) in tourism and does this from a social science perspective. It …