SH Ivanov, C Webster - … and Service Automation by Travel, Tourism …, 2017 - papers.ssrn.com
Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …
A Rosete, B Soares, J Salvadorinho, J Reis… - … Service Science: 10th …, 2020 - Springer
The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics …
Purpose This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future …
S Ivanov, C Webster - Tourism Economics, 2020 - journals.sagepub.com
The technological advances in artificial intelligence and robotics allow the massive introduction of service robots by travel, tourism and hospitality companies. While research …
S Ivanov, C Webster - … , artificial intelligence, and service automation in …, 2019 - emerald.com
Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical considerations of the use of robots, artificial intelligence and service automation (RAISA) in …
There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence's (AI) meaning and foundations, while also offering guidance on …
S Ivanov - Zeitschrift für Tourismuswissenschaft, 2019 - degruyter.com
Companies from the travel, tourism and hospitality industry have started adopting robots, artificial intelligence and service automation technologies (RAISA) in their operations. Self …
SH Ivanov, C Webster - Proceedings of the scientific conference “ …, 2017 - papers.ssrn.com
The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper …
This is the very first book that focuses on robots, artifical intelligence and automation technologies (RAISA) in tourism and does this from a social science perspective. It …