Purpose–This paper aims to provide a TQM framework that stresses continuous
improvements in teaching as a plausible means of TQM implementation in higher education …

Purpose–The applicability of total quality management (TQM) to higher education instruction
is controversial. The purpose of this paper is to help clarify the application of TQM to higher …

Based on an extensive review of literature on total quality management (TQM) in higher
education, proposes a specific definition of “customer” and develops a comprehensive TQM …

Purpose The purpose of this paper is to analyze the evolution of total quality management
(TQM) models, frameworks, and tools and techniques in higher education (HE) over the last …

Suggests that, in higher education management in the 1990s, a strategy utilized by
increasing numbers of organizations for effective change and sustained competitive …

Despite still having many supporters and much use outside higher education, total quality
management (TQM) has had a remarkably small impact on colleges and universities. While …

TQM is a program that provides a structure (framework) and tools for quality management
which is very important for the progress of higher education. This study aims to prove and …

While total quality management has been adopted by many organizations world‐wide, its
implementation in non‐profit organizations, such as higher education institutions, presents …

The overall objective of this thesis work is to highlight the general principles of TQM involved
and to point out how this approach has been and can be used to improve the quality of an …

ABSTRACT TQM is considered as a philosophy of modern management that is newly
entered into the education field after it has proved the effectiveness and success in other …