Purpose The purpose of this paper is to develop a comprehensive model representing the
relationships among service quality, customer satisfaction, trust and loyalty in a retail …

Purpose–The purpose of this study was to test how customers' personality traits affect the
importance of service quality in triggering customer loyalty. Design/methodology/approach …

This study develops and empirically tests the interrelationships between service quality,
customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense …

In the present Indian banking scenario, service quality is an indispensable competitive
strategy to retain customer base. Banks are trying to win customer satisfaction and loyalty by …

Purpose–In this paper the authors aim to study the impact of customer demographics on
service value, customer satisfaction, and customer loyalty in the private banking industry, ie …

Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

Service quality and customers’ purchase intentions: an empirical study of the Indian banking
sector | Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish …

Purpose–The purpose of this paper is to investigate the relationship between Canadian and
Indian consumers' national cultural orientations and banking service quality expectations …

Purpose–The purpose of this paper is to examine the extent to which service quality,
perceived price and fairness and service convenience influence customer satisfaction and …

Banking is an important industry in a nation but with the intense competition of various banks
available, it is the services provided that crucially distinguishes the banks. Previous studies …