One means by which the state reinforces inequality is by imposing administrative burdens
that loom larger for citizens with lower levels of human capital. Integrating insights from …

A key claim in the administrative burden framework is that citizens do not experience
interactions with public programs as equally burdensome. Existing research has argued that …

This article offers two theoretical contributions. First, we develop the concept of
administrative burden as an important variable in understanding how citizens experience …

Administrative burden research has highlighted the multiple costs imposed by public
policies and their impact on citizens. However, the empirical understanding of citizens' …

Recent studies have demonstrated that administrative burdens often reinforce existing social
inequalities. However, less attention has been paid to explaining which factors cause …

Administrative burdens are the frictions that people face in their encounters with public
services, leading to meaningful costs that include learning, compliance, and psychological …

Winner of the 2020 Outstanding Book Award Presented by the Public and Nonprofit Section
of the National Academy of Management Winner of the 2019 Louis Brownlow Book Award …

This article fills a gap in both the public management and human resources literatures by
applying a conceptual model supported by a criteria-based evaluative framework to assess …

Good governance or “government effectiveness”(per the World Bank) is seen as a critical
factor for the wealth of nations insofar as it shapes political and economic institutions and …

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