When interacting with embodied agents, users often rely on a variety of cues from the
agent's embodiment to form perceptions of animacy and intelligence, including its …

Disembodied conversational agents in the form of chatbots are increasingly becoming a
reality on social media and messaging applications, and are a particularly pressing topic for …

Chatbots are replacing human agents in a number of domains, from online tutoring to
customer-service to even cognitive therapy. But, they are often machine-like in their …

Embodied conversational agents (ECA) are a type of intelligent, multimodal computer
interface that allow computers to interact with humans in a face-to-face manner. It is quite …

This paper presents a preliminary evaluation of Alice, a chatterbot designed in order to elicit
anthropomorphic attributions and emotional reactions from those who chat to 'her'. The …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

Advances in artificial intelligence strengthen chatbots' ability to resemble human
conversational agents. For some application areas, it may be tempting not to be transparent …

Measurement of users' perception and visual behaviors to anthropomorphic design cues of
chatbots can improve our understanding of chatbots and potentially optimize chatbot design …

Artificial intelligence (AI) is gaining traction in service-oriented businesses in the form of
chatbots. A chatbot is a popular type of social AI that uses natural language processing to …

Chatbots, also known as conversational agents, are automated computer programs
powered by natural language processing designed to engage consumers in interactive, one …