Abstract Service quality improvement is the biggest challenge faced by many organizations
in the era of competition. Due to the advancement and customers' knowledge about product …

In any business–to-customer (B2C) type of environment, satisfying a customer is the ultimate
goal and objective. More often than not, it can be quite an issue. This is perhaps due to the …

Hotel industry is seeing many challenges because of the market challenges due to perfect
competition market. Among these challenges quality assurance and quality control has …

This paper is concentrated on quality of services offered by colleges so that those colleges
can compete their rivals and seek satisfaction from students. In whole of the world especially …

This study aimed to evaluate what impact service quality that underlies the SERVQUAL
model has on customer satisfaction in Saudi Arabia's banking sector. The study was …

The purpose of this paper is to empirically examine a theoretical model which identifies the
effect of process quality improvement and lean practices on competitive performance in the …

Current competitive environment induced by 4.0 industrial revolution has forced companies
to focus on managing service to customer by provide added value to customers, so that it will …

The purpose of this paper is to explore the relationships among service quality features
(responsiveness, assurance, and empathy), perceived value and customer satisfaction in …

The aim of this research is to examine the impact of service quality on customer satisfaction
in the post pandemic world in auto care industry. The car care vendor in the study made …

Abstract Service Quality within retail units is pivotal for satisfying customers, retaining them
and creating loyalty amongst customers. This research uses SERVQUAL to analyze the gap …